Privacy policy

Privacy Policy

At Mercaze, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on our website.

Information We Collect

We may collect the following information when you interact with our website:

  • Personal details such as name, email address, phone number, and shipping address

  • Payment-related information (processed securely through authorised payment gateways)

  • Order and transaction details

  • Device, browser, and website usage data through cookies and similar technologies

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Communicate order updates, offers, and customer support responses

  • Improve our website, products, and user experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

Payment Security

We do not store your card or payment details. All payments are processed through secure, encrypted third-party payment gateways that comply with applicable security standards.

Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, analyse traffic, and personalise your browsing experience. You may choose to disable cookies through your browser settings, though some features of the site may not function optimally.

Sharing of Information

We do not sell, trade, or rent your personal information. Data may be shared only with:

  • Logistics partners for order delivery

  • Payment service providers for transaction processing

  • Technology partners supporting website operations

  • Authorities, if required by law

All partners are obligated to maintain confidentiality.

Data Protection & Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to data is restricted to authorised personnel only.

Your Rights

You may:

  • Request access, correction, or deletion of your personal data

  • Opt out of promotional communications at any time

  • Contact us regarding privacy-related concerns
    Requests can be made by contacting our support team.

 

Policy Updates

Mercaze reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us via the contact details provided on our website.