Shipping policy
Shipping Policy
At Mercaze, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy outlines our order processing, delivery timelines, and related information.
Order Processing
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Orders are processed within 24–48 business hours after successful payment confirmation
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Orders placed on weekends or public holidays are processed on the next working day
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You will receive an order confirmation once your purchase is successfully placed
Shipping Coverage
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Mercaze currently ships across most locations in India
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Delivery availability is determined based on your PIN code at checkout
Delivery Timelines
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Standard delivery typically takes 3–7 business days after dispatch
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Delivery timelines may vary depending on location, logistics partner, or unforeseen circumstances
Please note that delivery timelines are estimates and not guaranteed.
Shipping Charges
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Shipping charges, if applicable, will be clearly displayed at checkout before payment
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Any promotional free-shipping offers will be communicated on the website
Order Tracking
Once your order is shipped, a tracking link will be shared via email or SMS, allowing you to monitor your delivery status in real time.
Delivery Attempts
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Our delivery partners will attempt delivery as per their standard procedure
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In case of unsuccessful delivery attempts due to incorrect address or unavailability, re-delivery may be subject to additional charges
Delayed or Lost Shipments
While we work closely with our logistics partners, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed or appears lost, please contact our customer support team for assistance.
Address Accuracy
Please ensure all shipping details are accurate at the time of placing your order. Mercaze is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Contact Us
For any shipping-related queries, please reach out to us via the contact details provided on our website.